Shipping policy

Overview

Once your order has been successfully submitted on www.efoil-holland.com, you can expect to receive a confirmation within 2 business days via email, containing comprehensive details about your order. Also you will receive a the

Processing time

The processing of all orders will take place within 7 business days once the order has been confirmed. Please note that orders are not processed, shipped, or delivered on weekends or holidays.

How long does shipping take?

The shipment duration will vary based on your location. Our estimated delivery times are provided as a guideline and depend on the logistics involved. While we strive to offer accurate delivery information through collaboration with our logistics partners, please note that these are estimates and cannot be assured. Any delays that occur once your product(s) are in transit are beyond our direct control.

Here are our approximate estimates for delivery times:

Items we can’t ship!

Unfortunately we are not able to ship any off the following goods such as the battery, epoxy, glue, PU foam and silicone outside of the EU. You can easily source these items yourself at local shops.

pick-up your order

We also offer the option for you to pick up your order free of charge. If you opt for this choice during checkout, kindly get in touch with us to schedule a convenient pickup time.

Return policy

Our return policy allows for a 14-day window from the date of receiving your item to request a return.

For a return to be eligible, the item must remain in its original condition, unworn or unused, with tags intact, and in the original packaging. Please ensure you have the receipt or proof of purchase.

To initiate a return, please reach out to us at info@efoil-holland.com. Upon acceptance of your return request, you’ll have to buy your own shipping label and return the items. Items sent without prior request for a return will not be accepted.

Feel free to contact us at info@efoil-holland.com for any inquiries regarding the return process.

Damaged or Defective Items:

Upon receipt of your order, please carefully inspect the items. If you discover any defects, damages, or if you’ve received the wrong item, contact us immediately so we can promptly address the issue and make it right.

Exceptions and Non-Returnable Items:

Certain countries may have restrictions on returning specific items, such as power batteries. If you have concerns or questions about returning a particular item, please reach out to us for clarification.

Please note that returns are not accepted for sale items or digital products (manual).

Exchanges:

To expedite receiving the item you desire, we recommend returning the original item. Once the return is approved, you can proceed to make a separate purchase for the new item.

Refunds:

Upon receiving and inspecting your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed automatically to your original payment method. Keep in mind that it may take some time for your bank or credit card company to complete the refund transaction.

Cancel or change your order

Should you wish to modify or cancel your order, please promptly contact us via email at info@efoil-holland.com.
We will make every effort to accommodate order adjustments before confirming shipment. However, certain modifications may cause a delay in shipping. Please note that we cannot process changes or cancellations for special order requests or orders that have already been dispatched. If your order has been shipped, kindly get in touch with us to initiate a merchandise return upon receiving your shipment.